At Safe Haven Staffing, we are committed to providing excellent service and support to all students pursuing study abroad opportunities. However, if you are dissatisfied with any part of our service, we take your concerns seriously.

Below is our three-stage complaints process:

1. Informal Resolution (Stage 1)

Objective: To resolve your concern quickly and informally.

If you experience a problem or have a concern, please first speak directly with the staff member or consultant involved.

• You can do this in person, by phone, or via WhatsApp.
• Most issues can be resolved within 3 working days through direct communication.
• If you are not satisfied with the resolution, you can move to the next stage.

2. Formal Complaint (Stage 2)

Objective: To investigate and resolve the issue formally.

Send a clear, written complaint to us via:

Email: support@safehavenstaffing.com.ng
Phone/WhatsApp: +234 813 494 7685

Include:

• Your full name and contact details
• A description of your concern
• The date(s) the issue occurred
• Any relevant documents or evidence
• What outcome you are hoping for

We will:

Acknowledge your complaint within 2 working days
Complete an internal review and respond within 7–10 working days

3. Appeal (Stage 3)

Objective: To request a review of the decision if you’re not satisfied.

If you are not happy with the outcome of your formal complaint, you may request an appeal within 5 working days.

• Please state clearly why you are dissatisfied with the response.
• A final review will be conducted by a senior team member or director.
• You will receive a final decision within 10 working days.

Note on Behaviour

We expect respectful communication throughout this process. Abusive or threatening language will not be tolerated and may lead to your complaint being closed without further review.

Our Commitment to You

We treat all complaints seriously and confidentially
We aim to resolve issues quickly, fairly, and professionally
We use feedback to improve our services

Need Help?
Email: support@safehavenstaffing.com.ng
Call/WhatsApp: +234 813 494 7685
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM